Reinventing The Digital Ecosystem

for Life Sciences   

Omnipresence is a unified and intelligent customer experience platform (CXM) for healthcare and life sciences organizations with CRM, omnichannel engagement, advanced analytics and AI capabilities in a single platform.


Elevate and transform the experiences delivered to healthcare professionals, business partners, patients, and other stakeholders while modernizing disparate systems into a modern, digital ecosystem built on the class-leading Microsoft stack.

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Insights from 1365 life sciences professionals into COVID’s impact and what it means for the industry

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Life sciences CXM vs CRM? - Which one should leaders choose to support their customer experience strategy? ​


How does CXM compare to CRM? 

Use our check list to evaluate before making a decision on your tech stack

CX Trends in Life Sciences


From CRM to CXM

Rise to the Challenge and Reap the Benefits

Exclusive access to:

Gartner’s 2020 Market Guide for CRM in Pharma and Biotech

Gartner’s 2020 Hype Cycle

for Life Sciences

Meet Omnipresence

The Unified & Intelligent Life Sciences CXM 

Business Cloud

Replace siloed old-gen technologies with omnichannel, personalized experiences for empowered HCPs, pharmacists, health systems

Patient Cloud

Replace disjointed point solutions with omnichannel, personalized experiences for patients throughout their journey

Omnipresence is the result of a strategic alliance between Indegene and Microsoft. It combines the power of Microsoft Azure and Microsoft AI together with the Dynamics 365 CRM as well as Power Platform for business applications, and Microsoft Office 365 plus Teams for productivity and collaboration, while verticalizing these for the industry. The class-leading technologies then enable richer omnichannel experiences for customers, embedded intelligence to make the experiences more meaningful, and a simplified system footprint which easily fits in existing enterprise stacks. 

2020 Life Sciences 

Omnichannel Marketing report

Gartner highlights Omnipresence as the only verticalized Dynamics Marketing Automation provider 

The Advantages of Omnipresence 



CRM Commercial, CRM KAM, CRM Medical, Marketing, Events, Medical and Complaints, Self Service, Contact Center, Insights, Content, Mobile



Richer omnichannel experiences in one platform... No Stitching required 



Out of the box dashboards and KPIs + AI/ML/NL based algorithms for planning, predicting, optimizing



Natively available, powerful team collaboration in Microsoft Teams



Greater versatility and  productivity for users



Chosen by Top 10 


Omnichannel Experiences

Instead of Multichannel Touchpoints

Pharma, biotech and med-device organizations can bring omnichannel experiences to life with a unified and intelligent platform acting as the backbone for innovation. The Omnipresence customer experience platform allows organizations to build and deliver great HCP and patient journeys. Get deep customer insights and predictions from multiple channels to have the complete picture of your customer for better outcomes.


Learn More > 

Omnipresence CXM

for Xperience Creators

Life Sciences & Healthcare

Vision & Mission  

Digital Transformation With Microsoft Dynamics

See how Microsoft helps Walgreens Pharmacies meet the needs of their patients during COVID with healthbots

Dynamics 365: A 2020 Gartner Peer Insights Customers’ Choice for CRM Lead Management

Microsoft has been named one of the 2020 Gartner Peer Insights Customers’ Choice for CRM Lead Management. Gartner Peer Insights Customers’ Choice recognizes the vendors who received both the highest number of reviews and the highest overall user ratings from verified end-user professionals. Criteria include an overall rating (out of 5.0) equal to or higher than the mean rating for the market and more than 50 approved reviews over the last 12 months. Microsoft received an overall Peer Insights rating of 4.4 for CRM Lead Management.

Read the report >

Gartner Magic Quadrant for Sales Force Automation

Published: 2019

Once again, Gartner has positioned Microsoft in the Leaders Quadrant in the 2019 Magic Quadrant for Sales Force Automation, based on its completeness of vision and ability to execute in the sales force automation market. Gartner notes, “Vendors improved AI for data capture, predictive analytics and relationship intelligence in the past year.”

Read the report >

Forrester Wave™: Customer Service Solutions, Q2 2019

Published: 2019

Microsoft is the only vendor that provides hardware, software, and internet-of-things (IoT) platforms to enable end-to-end customer service. It aims to help companies digitally transform how they engage with customers and optimize operations — a unique vision actualized by its investments in hardware (like HoloLens 2) and technologies such as mixed reality (MR), AI, and IoT.

Read the report >

Looking to Transform The Way You Engage

With Your Life Sciences Customers?

Let's connect!

We'll show you what the future looks like...

About The Omnipresence CXM


Omnipresence is a unified customer experience management (CXM) platform for healthcare and life sciences companies with CRM, omnichannel engagement, advanced analytics and AI capabilities in a single platform. The platform enables organizations to elevate and transform the experiences they can deliver to healthcare professionals, business partners, patients, and other stakeholders while modernizing disparate systems into a modern, digital ecosystem. The result of a strategic alliance between Indegene and Microsoft, Omnipresence unifies the power of Microsoft Azure and Microsoft AI together with Dynamics 365 and Power Platform business applications, and Microsoft Office 365 and Teams for intelligence-driven productivity, collaboration and customer experiences.

Contact Information

Omnipresence Technologies

600 Third Avenue, 2nd Floor, New York, NEW YORK, 10016

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