Time to Reimagine Your

Life Sciences Multichannel CRM? 

Omnipresence is a unified and intelligent customer experience platform (CXM) for healthcare and life sciences organizations with CRM, omnichannel engagement, advanced analytics and AI capabilities in a single platform.

 

Elevate and transform the experiences delivered to healthcare professionals, business partners, patients, and other stakeholders while modernizing disparate systems into a modern, digital ecosystem built on the class-leading Microsoft stack.

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Life sciences CXM vs CRM? - Which one should leaders choose to support their customer experience strategy? ​

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Next-gen customer experience management (CXM) - The new frontier of biopharma success

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We have evaluated the pros & cons of Dynamics 365 versus Salesforce CRM to help you with your choice

CX Trends in Life Sciences

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Omnipresence Launches CXMnow.io

for Life Sciences in the Microsoft Azure Marketplace

The goal of providing personalized, 

elevated experiences to their customers 

is clear, so why should they not be able to

get going immediately like with many other enterprise software today. 

Sanjay Virmani

CEO, Indegene Omnipresence

Meet Omnipresence

The Unified & Intelligent Life Sciences CXM 

Business Cloud

Extend and replace siloed systems with omnichannel, intelligent capabilities for next-gen customer-centric experiences

Patient Cloud

Extend operational systems e.g. EHR and CRM for organized, intelligent engagements through out the patient journey

Omnipresence is the result of a strategic alliance between Indegene and Microsoft. It combines the power of Microsoft Azure as well as Microsoft AI together with the Dynamics 365 CRM, Power Platform for business applications, and Microsoft Office 365 plus Teams for productivity and collaboration, while verticalizing these for the industry. The class-leading technologies then enable richer omnichannel experiences for customers, embedded intelligence to make the experiences more meaningful, and a simplified system footprint which easily fits in existing enterprise stacks. 

Why Omnipresence CXM Is More 

Than Just A Multichannel CRM

10+

CX APPLICATIONS

CRM Commercial, CRM KAM, CRM Medical, Marketing, Events, Medical and Complaints, Self Service, Contact Center, Insights, Content, Mobile

3x 

MORE CHANNELS

Richer omnichannel experiences in one platform... No Stitching required 

INTELLIGENCE 

EMBEDDED

Out of the box dashboards and KPIs + AI/ML/NL based algorithms for planning, predicting, optimizing

DIGITAL

COLLABORATION

Natively available, powerful team collaboration in Microsoft Teams

ALL

MOBILE OS-ES

Greater versatility and  productivity for users

ACCELERATING 

RESULTS

Chosen by Top 10 

Biopharma

Omnipresence CXM

for Xperience Creators

Life Sciences & Healthcare

Vision & Mission  

 

Gartner Recognizes Indegene Among Strategic CRM Vendors

 

 

In Gartner's Market Guide for CRM in Pharma and Biotech 

Attention all CIOs 

Nucleus Research

Recognizes the Strengths of the Omnipresence CRM 

In the CRM Technology Value Matrix 2019 report, Nucleus Research identified Omnipresence as  differentiating itself "...through healthcare-specific advanced analytics and cognitive capabilities."

Gartner highlights Omnipresence

in the 4 Foundational Best Practices for Success in Life Sciences Omnichannel Marketing report

Digital Transformation With Microsoft Dynamics

Gartner Magic Quadrant for Sales Force Automation

Published: 2019

Once again, Gartner has positioned Microsoft in the Leaders Quadrant in the 2019 Magic Quadrant for Sales Force Automation, based on its completeness of vision and ability to execute in the sales force automation market. Gartner notes, “Vendors improved AI for data capture, predictive analytics and relationship intelligence in the past year.”

Read the report >

Forrester Wave™: Customer Service Solutions, Q2 2019

Published: 2019

Microsoft is the only vendor that provides hardware, software, and internet-of-things (IoT) platforms to enable end-to-end customer service. It aims to help companies digitally transform how they engage with customers and optimize operations — a unique vision actualized by its investments in hardware (like HoloLens 2) and technologies such as mixed reality (MR), AI, and IoT.

Read the report >

Looking to Transform The Way You Engage

With Your Life Sciences Customers?

Let's connect!

We'll show you what the future looks like...

About The Omnipresence CXM

 

Omnipresence is a unified customer experience management (CXM) platform for healthcare and life sciences companies with CRM, omnichannel engagement, advanced analytics and AI capabilities in a single platform. The platform enables organizations to elevate and transform the experiences they can deliver to healthcare professionals, business partners, patients, and other stakeholders while modernizing disparate systems into a modern, digital ecosystem. The result of a strategic alliance between Indegene and Microsoft, Omnipresence unifies the power of Microsoft Azure and Microsoft AI together with Dynamics 365 and Power Platform business applications, and Microsoft Office 365 and Teams for intelligence-driven productivity, collaboration and customer experiences.

Contact Information

Omnipresence Technologies

600 Third Avenue, 2nd Floor, New York, NEW YORK, 10016

info@omnipresence.io
 

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