Customer Experience


Intelligent & Unified

Omnipresence is the next generation unified customer experience platform for healthcare and life sciences organizations with CRM, omnichannel engagement, advanced analytics and AI capabilities in a single platform.


Elevate and transform the experiences delivered to healthcare professionals, business partners, patients, and other stakeholders while modernizing disparate systems into a modern, digital ecosystem built on the class-leading Microsoft stack.

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Next-gen customer experience management (CXM) - The new frontier of biopharma success

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We have evaluated the pros & cons of Dynamics 365 versus Salesforce to help you with your choice


Actualizing the customer journey

and improving customer engagement

What's Trending

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Omnipresence Launches for Life Sciences in the Microsoft Azure Marketplace

The goal of providing personalized, 

elevated experiences to their customers 

is clear, so why should they not be able to

get going immediately like with many other enterprise software today. 

Sanjay Virmani

CEO, Indegene Omnipresence

Unified and Intelligent
Experiences Management 

Business Cloud

Extend and replace siloed systems with omnichannel, intelligent capabilities for next-gen customer-centric experiences

Patient Cloud

Extend operational systems e.g. EHR and CRM for organized, intelligent engagements through out the patient journey

Omnipresence is the result of a strategic alliance between Indegene and Microsoft. It combines the power of Microsoft Azure as well as Microsoft AI together with Dynamics 365 and Power Platform for business applications, and Microsoft Office 365 and Teams for productivity and collaboration, while verticalizing these for the industry. The class-leading technologies then enable richer omnichannel experiences for customers, embedded intelligence to make the experiences more meaningful, and a simplified system footprint which easily fits in existing enterprise stacks. 

Simplified, Unified, Intelligent


Better Time to Value

With a Lighter CRM



Richer Experiences in One Platform... No Stitching required 



AI/ML/NL based Algorithms for Everything From Segmentation to the Genee Assistant


Exciting and Powerful Content Creation, and Approval Tools



Greater Versatility and  Productivity for End Users



Chosen by Top 10 


Omnipresence CXM

for Xperience Creators

eyeforpharma Interview

Innovations in Heathcare and Life Sciences


Gartner Recognizes Indegene Among Strategic CRM Vendors



In Gartner's Market Guide for CRM in Pharma and Biotech 

Attention all CIOs 

Nucleus Research

Recognizes the Strengths of the Omnipresence CRM 

In the CRM Technology Value Matrix 2019 report, Nucleus Research identified Omnipresence as  differentiating itself "...through healthcare-specific advanced analytics and cognitive capabilities."

Gartner highlights

Omnipresence in the 4 Foundational Best Practices for Success in Life Sciences Omnichannel Marketing report

Digital Transformation With Microsoft Dynamics

Gartner Magic Quadrant for Sales Force Automation

Published: 2019

Once again, Gartner has positioned Microsoft in the Leaders Quadrant in the 2019 Magic Quadrant for Sales Force Automation, based on its completeness of vision and ability to execute in the sales force automation market. Gartner notes, “Vendors improved AI for data capture, predictive analytics and relationship intelligence in the past year.”

Read the report >

Forrester Wave™: Customer Service Solutions, Q2 2019

Published: 2019

Microsoft is the only vendor that provides hardware, software, and internet-of-things (IoT) platforms to enable end-to-end customer service. It aims to help companies digitally transform how they engage with customers and optimize operations — a unique vision actualized by its investments in hardware (like HoloLens 2) and technologies such as mixed reality (MR), AI, and IoT.

Read the report >

Looking to Transform

The Way You Engage with Customers?

Let's connect!

We'll show you what the future looks like...

About Omnipresence


Omnipresence is a unified customer experience platform for healthcare and life sciences organizations with CRM, omnichannel engagement, advanced analytics and AI capabilities in a single platform. The platform enables organizations to elevate and transform the experiences they can deliver to healthcare professionals, business partners, patients, and other stakeholders while modernizing disparate systems into a modern, digital ecosystem. The result of a strategic alliance between Indegene and Microsoft, Omnipresence unifies the power of Microsoft Azure and Microsoft AI together with Dynamics 365 and Power Platform business applications, and Microsoft Office 365 and Teams for intelligence-driven productivity, collaboration and customer experiences.

Contact Information

Omnipresence Technologies

600 Third Avenue, 2nd Floor, New York, NEW YORK, 10016

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