Life Sciences Customer Experience


Omnipresence is the next generation unified customer experience platform for healthcare and life sciences organizations with CRM, omnichannel engagement, advanced analytics and AI capabilities in a single platform. The platform enables organizations to elevate and transform the experiences they can deliver to healthcare professionals, business partners, patients, and other stakeholders while modernizing disparate systems into a modern, digital ecosystem.

Omnipresence is the result of a strategic alliance between Indegene and Microsoft. It combines the power of Microsoft Azure as well as Microsoft AI together with Dynamics 365 and Power Platform for business applications, and Microsoft Office 365 and Teams for productivity and collaboration, while verticalizing these for the industry. The class-leading technologies then enable richer omnichannel experiences for customers, embedded intelligence to make the experiences more meaningful, and a simplified system footprint which easily fits in existing enterprise stacks.

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Next-gen customer experience management (CXM) - The new frontier of biopharma success

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We have evaluated the pros & cons of Dynamics 365 versus Salesforce to help you with your choice


Actualizing the customer journey

and improving customer engagement

What's Trending


Modern Customer Experiences Shaping the Future of Medical Affairs

Join us at our AI Ice Cream Bar at the MAPS Global 2020 conference in Miami

Unified and Intelligent
Experiences Management 

Business Cloud

Extend and replace siloed systems with omnichannel, intelligent capabilities for next-gen customer-centric experiences

Patient Cloud

Extend operational systems e.g. EHR and CRM for organized, intelligent engagements through out the patient journey

Simplified, Unified, Intelligent


Better Time to Value

With a Lighter CRM



Richer Experiences in One Platform... No Stitching required 



AI/ML/NL based Algorithms for Everything From Segmentation to the Genee Assistant


Exciting and Powerful Content Creation, and Approval Tools



Greater Versatility and  Productivity for End Users



Chosen by Top 10 


Functionally Focused Systems Hinder Delivering

Modern Customer Experiences

Paul Simms, Chairman, eyeforpharma interviews Indegene and Microsoft to discuss what could be expected by 2020 from their strategic alliance. 

Sanjay Virmani, EVP, Indegene and Christof Wascher, Senior Global Business Manager, Microsoft, provide an overview of the platform solution that has come to life over the last 2 years, describing Omnipresence as the foundation for customer engagement transformation in the life sciences industry. 

To date, Omnipresence has been managing prescriber interactions but in the near future patient engagement will be enabled through the Omnipresence solution as well.  

Connect with Sanjay


Gartner Recognizes Indegene 

Among Strategic CRM Vendors



In Gartner's Market Guide for CRM

in Pharma and Biotech 

Attention all CIOs 

Nucleus Research

Recognizes the Strengths of the Omnipresence CRM and Indegene as a Digital Transformation Partner

In the CRM Technology Value Matrix 2019 report, Nucleus Research identified Omnipresence as  differentiating itself "...through healthcare-specific advanced analytics and cognitive capabilities."

"It supports bot-creation to automate repeated tasks such as commonly received customer queries and integrates with social platforms like LinkedIn. It has also invested in key areas such as marketing automation and expanded omnichannel capabilities with journey mapping features, event marketing and management, sophisticated consent management, and enhanced mobile and tablet support.”

Digital Transformation With Microsoft Dynamics

Once again, Gartner has positioned Microsoft in the Leaders Quadrant in the 2019 Magic Quadrant for Sales Force Automation, based on its completeness of vision and ability to execute in the sales force automation market. Gartner notes, “Vendors improved AI for data capture, predictive analytics and relationship intelligence in the past year.”

Read the report >

Gartner Magic Quadrant for Sales Force Automation

Published: 2019

Microsoft Dynamics 365: 2018 CRM Market Awards

Looking to Transform

The Way You Engage with Customers?

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We'll show you what the future looks like!

About Indegene


Indegene enables global healthcare organizations to address complex challenges by seamlessly integrating analytics, technology, operations, and medical expertise and drive better health and business outcomes. Indegene’s IP-based solutions help clients drive revenues and productivity by making transformational leaps in digitalization of customer engagement, health reform, healthcare cost reduction, and health outcomes improvement.

Contact Information

Indegene Omnipresence, Inc

600 Third Avenue, 2nd Floor, New York, NEW YORK, 10016

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