Customer Experience
Management
Intelligent & Unified
Omnipresence is the next generation unified customer experience platform for healthcare and life sciences organizations with CRM, omnichannel engagement, advanced analytics and AI capabilities in a single platform.
Elevate and transform the experiences delivered to healthcare professionals, business partners, patients, and other stakeholders while modernizing disparate systems into a modern, digital ecosystem built on the class-leading Microsoft stack.
We have evaluated the pros & cons of Dynamics 365 versus Salesforce to help you with your choice
Actualizing the customer journey
and improving customer engagement
What's Trending
Unified and Intelligent
Experiences Management
Business Cloud
Extend and replace siloed systems with omnichannel, intelligent capabilities for next-gen customer-centric experiences
Patient Cloud
Extend operational systems e.g. EHR and CRM for organized, intelligent engagements through out the patient journey
Omnipresence is the result of a strategic alliance between Indegene and Microsoft. It combines the power of Microsoft Azure as well as Microsoft AI together with Dynamics 365 and Power Platform for business applications, and Microsoft Office 365 and Teams for productivity and collaboration, while verticalizing these for the industry. The class-leading technologies then enable richer omnichannel experiences for customers, embedded intelligence to make the experiences more meaningful, and a simplified system footprint which easily fits in existing enterprise stacks.
Simplified, Unified, Intelligent
INTELLIGENCE
EMBEDDED
AI/ML/NL based Algorithms for Everything From Segmentation to the Genee Assistant
Omnipresence CXM for Xperience Creators
Bringing customer experiences to life through a unified system for commercial and medical teams
Gartner Recognizes Indegene
Among Strategic CRM Vendors
In Gartner's Market Guide for CRM
in Pharma and Biotech
Attention all CIOs
Nucleus Research
Recognizes the Strengths of the Omnipresence CRM and Indegene as a Digital Transformation Partner
In the CRM Technology Value Matrix 2019 report, Nucleus Research identified Omnipresence as differentiating itself "...through healthcare-specific advanced analytics and cognitive capabilities."
"It supports bot-creation to automate repeated tasks such as commonly received customer queries and integrates with social platforms like LinkedIn. It has also invested in key areas such as marketing automation and expanded omnichannel capabilities with journey mapping features, event marketing and management, sophisticated consent management, and enhanced mobile and tablet support.”
Digital Transformation With Microsoft Dynamics
Once again, Gartner has positioned Microsoft in the Leaders Quadrant in the 2019 Magic Quadrant for Sales Force Automation, based on its completeness of vision and ability to execute in the sales force automation market. Gartner notes, “Vendors improved AI for data capture, predictive analytics and relationship intelligence in the past year.”
Gartner Magic Quadrant for Sales Force Automation
Published: 2019
