Reinventing Multichannel CRM
for Life Sciences
Omnipresence is a unified and intelligent customer experience platform (CXM) for healthcare and life sciences organizations with CRM, omnichannel engagement, advanced analytics and AI capabilities in a single platform.
Elevate and transform the experiences delivered to healthcare professionals, business partners, patients, and other stakeholders while modernizing disparate systems into a modern, digital ecosystem built on the class-leading Microsoft stack.
LIFE SCIENCES CX BUSINESS PROCESSES
Execution + Insights + Collaboration >
MULTICHANNEL CAMPAIGN EXECUTION
Insights from 1365 life sciences professionals into COVID’s impact and what it means for the industry
Life sciences CXM vs CRM? - Which one should leaders choose to support their customer experience strategy?
How does CXM compare to CRM?
Use our check list to evaluate before making a decision on your tech stack
CX Trends in Life Sciences
Get to
360°
Webinar
Differentiate your Communications by Scaling your Digital and
Customer Insights
1st October 2020 at 3 pm CET / 9 am EST
Arielle Trzcinski
Senior Analyst at Forrester
Christian Pawlu
Head of Strategy, Portfolio and BD&L at Sandoz
Cory Mogk
AVP, Product Success at Omnipresence
Imani Dunbar
Director, Member Success at LinkedIn
Meet Omnipresence
The Unified & Intelligent Life Sciences CXM
Business Cloud
Extend and replace siloed systems with omnichannel, intelligent capabilities for next-gen customer-centric experiences
Patient Cloud
Extend operational systems e.g. EHR and CRM for organized, intelligent engagements through out the patient journey
Omnipresence is the result of a strategic alliance between Indegene and Microsoft. It combines the power of Microsoft Azure as well as Microsoft AI together with the Dynamics 365 CRM, Power Platform for business applications, and Microsoft Office 365 plus Teams for productivity and collaboration, while verticalizing these for the industry. The class-leading technologies then enable richer omnichannel experiences for customers, embedded intelligence to make the experiences more meaningful, and a simplified system footprint which easily fits in existing enterprise stacks.
The Advantages of Omnipresence
10+
CX APPLICATIONS
CRM Commercial, CRM KAM, CRM Medical, Marketing, Events, Medical and Complaints, Self Service, Contact Center, Insights, Content, Mobile
INTELLIGENCE
EMBEDDED
Out of the box dashboards and KPIs + AI/ML/NL based algorithms for planning, predicting, optimizing
Omnichannel Experiences
Instead of Multichannel Touchpoints
Pharma, biotech and med-device organizations can bring omnichannel experiences to life with a unified and intelligent platform acting as the backbone for innovation. The Omnipresence customer experience platform allows organizations to build and deliver great HCP and patient journeys. Get deep customer insights and predictions from multiple channels to have the complete picture of your customer for better outcomes.
Omnipresence CXM
for Xperience Creators
Life Sciences & Healthcare
Vision & Mission
Gartner Recognizes Indegene Among Strategic CRM Vendors
In Gartner's Market Guide for CRM in Pharma and Biotech
Attention all CIOs
Nucleus Research
Recognizes the Strengths of the Omnipresence CRM
In the CRM Technology Value Matrix 2019 report, Nucleus Research identified Omnipresence as differentiating itself "...through healthcare-specific advanced analytics and cognitive capabilities."
Gartner highlights Omnipresence
in the 4 Foundational Best Practices for Success in Life Sciences Omnichannel Marketing report
Digital Transformation With Microsoft Dynamics
See how Microsoft helps Walgreens Pharmacies meet the needs of their patients during COVID with healthbots
Dynamics 365: A 2020 Gartner Peer Insights Customers’ Choice for CRM Lead Management
Microsoft has been named one of the 2020 Gartner Peer Insights Customers’ Choice for CRM Lead Management. Gartner Peer Insights Customers’ Choice recognizes the vendors who received both the highest number of reviews and the highest overall user ratings from verified end-user professionals. Criteria include an overall rating (out of 5.0) equal to or higher than the mean rating for the market and more than 50 approved reviews over the last 12 months. Microsoft received an overall Peer Insights rating of 4.4 for CRM Lead Management.
Gartner Magic Quadrant for Sales Force Automation
Published: 2019
Once again, Gartner has positioned Microsoft in the Leaders Quadrant in the 2019 Magic Quadrant for Sales Force Automation, based on its completeness of vision and ability to execute in the sales force automation market. Gartner notes, “Vendors improved AI for data capture, predictive analytics and relationship intelligence in the past year.”
Forrester Wave™: Customer Service Solutions, Q2 2019
Published: 2019
Microsoft is the only vendor that provides hardware, software, and internet-of-things (IoT) platforms to enable end-to-end customer service. It aims to help companies digitally transform how they engage with customers and optimize operations — a unique vision actualized by its investments in hardware (like HoloLens 2) and technologies such as mixed reality (MR), AI, and IoT.
