Life Sciences Customer Experience
Management
Omnipresence is the next generation unified customer experience platform for healthcare and life sciences organizations with CRM, omnichannel engagement, advanced analytics and AI capabilities in a single platform. The platform enables organizations to elevate and transform the experiences they can deliver to healthcare professionals, business partners, patients, and other stakeholders while modernizing disparate systems into a modern, digital ecosystem.
Omnipresence is the result of a strategic alliance between Indegene and Microsoft. It combines the power of Microsoft Azure as well as Microsoft AI together with Dynamics 365 and Power Platform for business applications, and Microsoft Office 365 and Teams for productivity and collaboration, while verticalizing these for the industry. The class-leading technologies then enable richer omnichannel experiences for customers, embedded intelligence to make the experiences more meaningful, and a simplified system footprint which easily fits in existing enterprise stacks.
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Actualizing the customer journey
and improving customer engagement
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Modern Customer Experiences Shaping the Future of Medical Affairs
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Unified and Intelligent
Experiences Management
Business Cloud
Extend and replace siloed systems with omnichannel, intelligent capabilities for next-gen customer-centric experiences
Patient Cloud
Extend operational systems e.g. EHR and CRM for organized, intelligent engagements through out the patient journey
Simplified, Unified, Intelligent
INTELLIGENCE
EMBEDDED
AI/ML/NL based Algorithms for Everything From Segmentation to the Genee Assistant
Functionally Focused Systems Hinder Delivering
Modern Customer Experiences
Paul Simms, Chairman, eyeforpharma interviews Indegene and Microsoft to discuss what could be expected by 2020 from their strategic alliance.
Sanjay Virmani, EVP, Indegene and Christof Wascher, Senior Global Business Manager, Microsoft, provide an overview of the platform solution that has come to life over the last 2 years, describing Omnipresence as the foundation for customer engagement transformation in the life sciences industry.
To date, Omnipresence has been managing prescriber interactions but in the near future patient engagement will be enabled through the Omnipresence solution as well.
Gartner Recognizes Indegene
Among Strategic CRM Vendors
In Gartner's Market Guide for CRM
in Pharma and Biotech
Attention all CIOs
Nucleus Research
Recognizes the Strengths of the Omnipresence CRM and Indegene as a Digital Transformation Partner
In the CRM Technology Value Matrix 2019 report, Nucleus Research identified Omnipresence as differentiating itself "...through healthcare-specific advanced analytics and cognitive capabilities."
"It supports bot-creation to automate repeated tasks such as commonly received customer queries and integrates with social platforms like LinkedIn. It has also invested in key areas such as marketing automation and expanded omnichannel capabilities with journey mapping features, event marketing and management, sophisticated consent management, and enhanced mobile and tablet support.”
Digital Transformation With Microsoft Dynamics
Once again, Gartner has positioned Microsoft in the Leaders Quadrant in the 2019 Magic Quadrant for Sales Force Automation, based on its completeness of vision and ability to execute in the sales force automation market. Gartner notes, “Vendors improved AI for data capture, predictive analytics and relationship intelligence in the past year.”
Gartner Magic Quadrant for Sales Force Automation
Published: 2019
