Next-Gen commercial and medical customer engagement technology verticalized for industry requirements can be used with an online sign-up and transparent monthly pricing
NEW YORK, NY and REDMOND, WA, United States —April 23, 2020—Indegene Omnipresence, Inc. announced the launch of CXMnow in the Azure Marketplace, an online store providing applications and services for use on Microsoft Azure. The customer experience management (CXM) technology allows life sciences organizations with certain well-defined business needs to sign up online for a built-for-purpose customer engagement capability to use in their commercial or medical operations.
Sajan Parihar, Senior Director, Microsoft Azure Platform at Microsoft Corp, said “We’re pleased to welcome the Omnipresence Life Sciences CXM to the Microsoft Azure Marketplace, which gives our partners great exposure to cloud customers around the globe. Azure Marketplace offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure.”
Avoiding the lengthy procurement, implementation, and customization needs typical of platforms from traditional providers of CRMs, marketing automation, contact center, medical case management, event management, and the like within this regulated industry, CXMnow comes equipped to meet most life sciences needs and can be used almost immediately after the online sign-up. It also places the life sciences customers, including healthcare practitioners, business partners such as pharmacies and hospital administrators, and other stakeholders, as the central focus, enabling omnichannel experiences these customers have come to expect. Furthermore, CXMnow combines CRM, omnichannel engagement, marketing automation, event management, advanced analytics, and AI capabilities into a single platform and is available in a variety of bundles for particular use cases.
Sanjay Virmani, CEO of Indegene Omnipresence, said, “With CXMnow we are responding to the challenge many future gazing life sciences organizations face with their digital transformation initiatives, meaning a time-consuming technology selection and deployment process. Their needs are well known, industry compliancy requirements are well established, the goal of providing personalized, elevated experiences to their customers is clear, so why should they not be able to get going immediately like with many other enterprise software today.”
The Azure Marketplace is an online market for buying and selling cloud solutions certified to run on Azure. The Azure Marketplace helps connect companies seeking innovative, cloud-based solutions with partners who have developed solutions that are ready to use.
About Indegene Omnipresence
Omnipresence is a unified customer experience platform for healthcare and life sciences organizations with CRM, omnichannel engagement, advanced analytics, and AI capabilities in a single platform. The platform enables organizations to elevate and transform the experiences they can deliver to healthcare professionals, business partners, patients, and other stakeholders while modernizing disparate systems into a modern, digital ecosystem. The result of a strategic alliance between Indegene and Microsoft, Omnipresence unifies the power of Microsoft Azure and Microsoft AI together with Dynamics 365 and Power Platform business applications and Microsoft Office 365 and Teams for intelligence-driven productivity, collaboration, and customer experiences.