Omnichannel Done Right

Face-to-face detailing

Face-to-face detailing with online and offline content sharing 

Remote engagement tools​

LiveTime and LiveShare enable remote engagement without the need for another application

​Bots

Trained life sciences bots for novel, on-demand experiences for customers

Structured digital consent

Structured digital consent for sophisticated compliance to new regulations, an important need in the omnichannel world

Social selling 

Connect with potential and hard to reach customers through life sciences compliant social selling and better understand how your customers are interlinked to other HCPs, hospital staff and more.

Self-Service Portal

Advanced self -service capabilities for unique customer experiences.

Collaboration using Microsoft Teams

Connect with potential and hard to reach customers through life sciences compliant social selling and better understand how your customers are interlinked to other HCPs, hospital staff and more.

Events

Compliant event planning with budget, approvals, control controls, agenda, speaker and vendor management. Supporting the creation and tracking of group meetings, symposiums, webinars, advisory boards, workshop, training, and congresses.

 

Speaker controls and contract management as well as participant registration and attendance tracking.

Natively integrated with campaigns as well as field based registration and 360 visibility.

Marketing Automation for Experience Creators

Customer Journey Planning and Execution

Modern drag and drop customer journey planning visualizes and schedules the cross-channel flow of field and marketing activities, ensuring all segment types are receiving the right message at the right interval across channels.

Omnichannel for Connected Customers

All Customer Experiences in One Platform

Engage and Manage All Life Sciences Touchpoints in One Platform 

Personal 

 

 

Face-to-Face Detailing,

Remote Detailing,

Personalized Email,

Case Management,

Events, Orders

Digital

 

 

Marketing Email,

Self-Service (web),

Compliant Social, Bots, 

B2B E-commerce Portal

Strong Use of Social Media Amongst HCPs

Source: DRG

Enabling All Channels to Meet the Needs of your Customers

Customers expect to be able to engage with life science manufacturers, the same way they do with other industries. Watch the video to learn more about our omnichannel capabilities

Omnichannel Strategies

for Connected Customers

Digital transformation is reshaping customer experiences in all industries. Watch Sanofi and Amgen describe how their organization is looking to interact with HCPs and patients differently now and in the future.

 See All of our Omnichannel

Capabilities First Hand

About Omnipresence

 

Omnipresence is a unified customer experience platform for healthcare and life sciences organizations with CRM, omnichannel engagement, advanced analytics and AI capabilities in a single platform. The platform enables organizations to elevate and transform the experiences they can deliver to healthcare professionals, business partners, patients, and other stakeholders while modernizing disparate systems into a modern, digital ecosystem. The result of a strategic alliance between Indegene and Microsoft, Omnipresence unifies the power of Microsoft Azure and Microsoft AI together with Dynamics 365 and Power Platform business applications, and Microsoft Office 365 and Teams for intelligence-driven productivity, collaboration and customer experiences.

Contact Information

Omnipresence Technologies

600 Third Avenue, 2nd Floor, New York, NEW YORK, 10016

info@omnipresence.io
 

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