Transforming Every Interaction into a CX Opportunity
CX Rich Capabilities on every Device
Omnipresence delivers productivity and customer engagement capabilities necessary in life sciences, such as recording customer meetings, conducting face-to-face and remote detailing, capturing consents and sample orders, tracking call plans; managing accounts, opportunities, orders; and, handling medical inquiries and cases.
Users can be fully effective from any device with a consistent and intuitive, best-in-class user experience
Life Sciences Event Management
Omnipresence includes compliant event management capabilities, enabled with content, budget and contract approval workflows.
Built to support the creation and tracking of group meetings, symposiums, webinars, advisory boards, workshop, training, and congresses. Includes speaker controls, the ability to create complex agendas, participant registration and attendance feedback.
Life Sciences Customer Journey Planning
Modern drag and drop customer journey planning visualizes and schedules the cross-channel flow of field and marketing activities, ensuring all segment types are receiving the right message at the right interval across channels.
Go Beyond Traditional Life Sciences CRM Business Processes
Capabilities for Commercial
Customer and Account Profiles,
Call plans, Recording, Routing Planning, Territory Alignment
Time-Off, Sampling, Detailing,
Team Meetings and Coaching, Surveys,
Medical/Service Inquiry Intake
Capabilities for KAMs
Account Plans and Objectives
Team Selling and Tasks
Capabilities for MSLs
Inquiry Case Management,
Remote Medical, Response Documents and Knowledge base,
Presentations and Account Details,
Scientific plans firewalled from Commercial Users
Natively Integrated Microsoft Business Applications for Life Sciences
Native integration with Microsoft identity, cloud, calendar, and email systems for use of familiar Office productivity tools, LinkedIn, Cortana AI, Surface hardware, means that everything works together without heavy integration and delivers much more than a customer tracking and transaction platform.
Microsoft Teams is a digital workspace that centralizes chats, meetings, calls, files, and tools in one place empowering the field force to connect with the people and information they need.
Genee is an intelligent assistant that helps complete admin tasks like call recording, scheduling meetings and pulling up relevant customer information while on the go. Field teams can more easily keep track of their KPIs and understand what actions would be the most impactful to make with their customers.
It makes the platform work for the users and not the users for the platform. Imagine that! This cutting edge digital assistant is built into the main framework of the mobiles and is continuously being trained to do even more remarkable things.
Agility Drives Change
Across an Organization
Renaud Sermondade, Global head of Insights and Analytics, Sanofi, describes the key to digital transformation is in achieving agility across a pharma organization and its systems.