Simple and Intelligent 

Life Sciences CRM and CX Business Processes

A Transformative CXM for Maximum 

Commercial, and Medical Productivity 

Transforming Every Interaction into a CX Opportunity

CX Rich Capabilities on every Device

Omnipresence delivers productivity and customer engagement capabilities necessary in life sciences, such as recording customer meetings, conducting face-to-face and remote detailing, capturing consents and sample orders, tracking call plans; managing accounts, opportunities, orders; and, handling medical inquiries and cases.

Users can be fully effective from any device with a consistent and intuitive, best-in-class  user experience 

Life Sciences Event Management 

Omnipresence includes compliant event management capabilities, enabled with content, budget and contract approval workflows.


Built to support the creation and tracking of group meetings, symposiums, webinars, advisory boards, workshop, training, and congresses. Includes speaker controls, the ability to create complex agendas, participant registration and attendance feedback.

Life Sciences Customer Journey Planning

Modern drag and drop customer journey planning visualizes and schedules the cross-channel flow of field and marketing activities, ensuring all segment types are receiving the right message at the right interval across channels.

Go Beyond Traditional Life Sciences CRM Business Processes

Capabilities for Commercial

Customer and Account Profiles

Call plans, Recording, Routing Planning, Territory Alignment


Time-Off, Sampling, Detailing

Team Meetings and Coaching

Surveys, Medical/Service Inquiry Intake

Capabilities for KAMs

Account Profiles

Account Plans and Objectives

Team Selling and Tasks

Opportunity-to-Order cycle

Capabilities for MSLs

Inquiry Case Management

Remote Medical, Response Documents and Knowledge base 

Presentations and Account Details

Scientific plans firewalled from Commercial Users 

Capabilities Inside Sales

Content Sharing

Remote Meetings

Approved Call Scripts

Agent Coaching Templates 

Telephony Integration

Timeline Activity View

Natively Integrated Microsoft Business Applications for Life Sciences 

Native integration with Microsoft identity, cloud, calendar, and email systems for use of familiar Office productivity tools, LinkedIn, Cortana AI, Surface hardware, means that everything works together without heavy integration and delivers much more than a customer tracking and transaction platform.

Microsoft Teams is a digital workspace that centralizes chats, meetings, calls, files, and tools in one place empowering the field force to connect with the people and information they need.

Omnipresence Genee

Genee is an intelligent assistant that helps complete admin tasks like call recording, scheduling meetings and pulling up relevant customer information while on the go. Field teams can more easily keep track of their KPIs and understand what actions would be the most impactful to make with their customers.  


It makes the platform work for the users and not the users for the platform. Imagine that! This cutting edge digital assistant is built into the main framework of the mobiles and is continuously being trained to do even more remarkable things.

No-Code Screen UI Designer

Life sciences operations teams can have a UI screen designer capability with which they are no longer dependent on their commercial or medical CRM provider or integrator to customize pages and fields visible within the app interface for their users. Such a no-code approach allows organizations to have better control over the information their teams view and capture while still being on a standardized underlying data model and platform. 

Agility Drives Change

Across an Organization

Renaud Sermondade, Global head of Insights and Analytics, Sanofi, describes the key to digital transformation is in achieving agility across a pharma organization and its systems. 

Are Most Sales Force Tools 

Falling Short for Life Sciences? 

 See What Comes After Life Sciences CRM 

About The Omnipresence CXM


Omnipresence is a unified customer experience management (CXM) platform for healthcare and life sciences companies with CRM, omnichannel engagement, advanced analytics and AI capabilities in a single platform. The platform enables organizations to elevate and transform the experiences they can deliver to healthcare professionals, business partners, patients, and other stakeholders while modernizing disparate systems into a modern, digital ecosystem. The result of a strategic alliance between Indegene and Microsoft, Omnipresence unifies the power of Microsoft Azure and Microsoft AI together with Dynamics 365 and Power Platform business applications, and Microsoft Office 365 and Teams for intelligence-driven productivity, collaboration and customer experiences.

Contact Information

Omnipresence Technologies

600 Third Avenue, 2nd Floor, New York, NEW YORK, 10016

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