NEXT-GEN

CUSTOMER EXPERIENCE MANAGEMENT (CXM)

The New Frontier of Biopharma Success

The world of pharma products is truly shifting towards the evolved preferences of HCPs and those who adapt and deliver the appropriate customer experiences will succeed in the modern era. Life sciences organizations have also experienced the challenge of disparate systems, which create silos of customer data. Consequently, there are gaps in establishing a cohesive and company-wide customer data strategy. 

AUTHORS:

Colleen Youngblood 

Marketing Director

  

Praveen Shrivastava

Manager, Marketing

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WE ARE PROGRESSING TOWARD A BINARY SHIFT

From

100 % PUSH

(the brand being in full control)

From

100 % PULL

(to the customer being in full control)

See how traditional sales and marketing models need to adapt to meet the changing needs of life sciences customers and a CXM model based on a company-wide unified systems and data strategy can help. 

About The Omnipresence CXM

 

Omnipresence is a unified customer experience management (CXM) platform for healthcare and life sciences companies with CRM, omnichannel engagement, advanced analytics and AI capabilities in a single platform. The platform enables organizations to elevate and transform the experiences they can deliver to healthcare professionals, business partners, patients, and other stakeholders while modernizing disparate systems into a modern, digital ecosystem. The result of a strategic alliance between Indegene and Microsoft, Omnipresence unifies the power of Microsoft Azure and Microsoft AI together with Dynamics 365 and Power Platform business applications, and Microsoft Office 365 and Teams for intelligence-driven productivity, collaboration and customer experiences.

Contact Information

Omnipresence Technologies

600 Third Avenue, 2nd Floor, New York, NEW YORK, 10016

info@omnipresence.io
 

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