PharmaFuture Global Analysis Finds Healthcare Reps And HCP Needs Misaligned

A complimentary copy of the study can be downloaded here.

ISELIN, New Jersey, June 14, 2017 - Indegene (, a global healthcare solutions provider, today announced a new analysis, 'The Digital Savvy Healthcare Sales Rep 2017 Report,' on technology needs and adoption by healthcare sales reps. The in-depth study covers more than 500 healthcare reps across the United States, China, India, and the rest of the world.

The report provides a unique perspective on healthcare sales, medical and institutional devices, and other insights on current realities, including challenges in healthcare professional (HCP) engagement, current software tools, perceived utility, and their digital capability wish list. On the release of the report, Manish Gupta, CEO of Indegene, explained, "The study reveals compelling evidence that suggests that healthcare reps are not fully equipped to meet the changing needs of HCPs. Perhaps, the low utilization of traditional HCP engagement technology is just the tip of the iceberg."


Physicians are now demanding relevant, omnipresent content on multiple channels; rep roles have become more complex and nuanced. Technology investments catering to these nuances are still unfulfilled, thereby widening technology gaps, and leaving reps disappointed and physicians inadequately engaged.


In the report, 50% of respondents interviewed indicated that their companies did not provide them with relevant physician engagement technologies. Strict compliance norms have further accentuated issues for reps with unavailability or delayed provision of approved medical content to be shared with physicians. A staggering 85% of respondents alluded to this problem.


* Nearly 70% of reps interviewed indicated that anytime-anywhere access to digital tools was their top priority in improving access to physicians. Another 55% demanded that their companies should provide them with compliant, digital leave-behinds. In order to improve reach and frequency of physician visits in earmarked territories, 44% reps advocated the use of omnichannel fluid motion detailing.

* Another 41% saw on-demand information via self-service information sources as a significant step toward improving coverage of core physician base.

* Ability to fluidly move (same workflow) between showing content face-to-face, remote, via email, and/or sending a link for HCP customer to view it online at their convenience, instead of using different applications/tools for each.

About Indegene: Indegene ( enables global healthcare organizations to address complex challenges by seamlessly integrating analytics, technology, operations and medical expertise and drive better health and business outcomes. Indegene’s IP-based solutions help clients drive revenues and productivity by making transformational leaps in digitalization of customer engagement, health reform, healthcare cost reduction, and health outcomes improvement.

About The Omnipresence CXM


Omnipresence is a unified customer experience management (CXM) platform for healthcare and life sciences companies with CRM, omnichannel engagement, advanced analytics and AI capabilities in a single platform. The platform enables organizations to elevate and transform the experiences they can deliver to healthcare professionals, business partners, patients, and other stakeholders while modernizing disparate systems into a modern, digital ecosystem. The result of a strategic alliance between Indegene and Microsoft, Omnipresence unifies the power of Microsoft Azure and Microsoft AI together with Dynamics 365 and Power Platform business applications, and Microsoft Office 365 and Teams for intelligence-driven productivity, collaboration and customer experiences.

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